Customer Service

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Customer Service

Best Service in North America!

You’ll be hard-pressed to find a better company than Cutting Board when it comes to customer service. We’ve put time and care into each product, and we expect to do the same with our customer service. If for any reason you are not satisfied, give us a call or leave us a message and we’ll get back to you within 24 hours to make things right.

Cutting Board USA’s 60-Day Return Policy

As our customer you’re important to us. We value each order, and each person who buys from us. We understand that when you purchase online you are not able to touch and feel the high quality and see the beauty of our cutting boards.

Therefore, if upon arrival and inspection, you are not completely satisfied with your purchase we allow 60 days to return for a full refund. We also pay for the shipping by providing you with a pre-paid UPS domestic return label. Our only requirement is that you send the item back in proper packaging, and make sure that the cutting board is returned in the same condition.

Any cutting boards that have been used are not eligible for refund.

Return Policy in a Nutshell

  • 60 days from purchase date to return any of our cutting boards
  • The cutting board must be in the same condition it was received
  • FREE return shipping within the continental US
  • We will provide you with a prepaid UPS domestic return label
  • Once we receive the board we will process your return and refund your credit card within 72 hours
  • Depending on your credit card company it could take up to 10 additional days for the amount to appear on your account
  • Offered to retail clients only

Low Price Garuantee

We guarantee that our cutting boards are sold at the lowest price. If you find a cutting board that meets the following criteria at a lower price, we will match that price.

  • Made in America
  • Made from high quality maple or walnut
  • Same dimensions, thickness, and shape
  • Sold over the Internet
  • Vendor offers a money back guarantee
  • New board
  • Free of any manufacturing defects

In other words, it must be a comparable product. Please provide links to the matching specifications when making a claim and allow us 72 hours to validate your claim.
*Limit one cutting board per customer. Applies to cutting boards only, not accessories.

We strive to keep our shipping costs to a minimum, and we pass this savings on to you by adjusting our prices when necessary.

All cutting boards ordered from customers located in the USA will ship from Virginia. Orders from Canadian consumers ship from Quebec.

Wood Cutting Board manufacturing locations:
Virginia, Vermont and Quebec

Cutting Board is owned by Adeo Marketing Inc.

2710 Sherbrooke Street, Magog (Quebec) J1X 4G1